We help. Right away.
Choose the way that suits you. We solve most problems remotely – often while you are still on the phone.
Start remote support
Download the TeamViewer module, start it and tell us the displayed ID over the phone. We only connect with your consent.
Download TeamViewerCall us
The fastest way when something is broken.
+41 71 461 44 44Send an email
For requests that don’t need an immediate fix.
[email protected]Send files
Upload large files securely through our own transfer service.
Go to uploadTo speed things up
Three questions that help us right away:
- 1
What isn’t working?
A photo or screenshot of the error message helps enormously.
- 2
Since when?
Did anything change beforehand – an update, a new device?
- 3
Who is affected?
Just you, several people or the whole company?
Questions about support
Is remote support secure?
Yes. The connection is encrypted and only established when you start the program yourself and give us the ID. You can see what we do at all times and end the session whenever you like.
Do I need to install anything?
No. The TeamViewer module runs without installation. Just download it, start it and tell us the displayed ID.
What does a support case cost?
Customers with a support plan are covered. Without a plan, we bill transparently by effort – you know in advance what to expect.
What if something breaks outside office hours?
For customers with a support plan, we agree individually on how we can be reached for urgent issues.